Refund policy

Return & Refund Policy

For Faithfully Rooted

Effective Date: May 12, 2026

At Faithfully Rooted, we want you to love every purchase. If there is an issue with your order, we are here to help and will do our best to make it right.

For any return or refund questions, please contact:

📧 support@faithfully-rooted.com

1. Return Eligibility

Eligible physical items may be returned within 14 days of delivery if they meet the following conditions:

  • Item is unused and unworn

  • Item is unwashed

  • Item is in original condition

  • Tags and packaging are still attached (if applicable)

  • Item is not marked as final sale

Faithfully Rooted reserves the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are non-refundable and non-returnable:

  • Digital downloads

  • Printable products

  • Personalized or custom-made items

  • Gift cards

  • Final sale or clearance items

  • Items showing signs of use, wear, or damage caused after delivery

Because digital products are delivered instantly, all digital download sales are final.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

📧 support@faithfully-rooted.com

Please include:

  • Your order number

  • A description of the issue

  • Photos of the item and packaging

If approved, we may offer:

  • A replacement

  • Store credit

  • A refund

  • An exchange

depending on the situation.

4. Return Process

To request a return:

  1. Email support@faithfully-rooted.com with your order number and reason for return.

  2. Wait for return approval and instructions before shipping items back.

  3. Once approved, securely package the item and return it using the provided instructions.

Unauthorized returns may not be accepted.

5. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged

  • The wrong item was shipped

  • The item is defective

Original shipping charges are non-refundable unless required by law.

Faithfully Rooted is not responsible for lost or stolen return packages. We recommend using a trackable shipping service.

6. Refund Processing

Once your return is received and inspected, we will notify you regarding approval or denial of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing times may vary depending on your bank or payment provider

  • Shipping fees are generally non-refundable

Please allow several business days for refunds to appear on your account.

7. Exchanges

If you need a different size or item, please contact us at support@faithfully-rooted.com.

Exchanges are subject to product availability.

8. Order Cancellations

Orders may only be canceled before processing or shipment begins.

Because many products are processed quickly, we cannot guarantee cancellation requests can be accommodated.

Digital products cannot be canceled once delivered or accessed.

9. Refused Deliveries & Returned Packages

If a package is returned due to:

  • Incorrect address provided by the customer

  • Refused delivery

  • Failure to claim delivery

the customer may be responsible for reshipping fees.

10. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

📧 support@faithfully-rooted.com