Shipping policy
Shipping Policy
For Faithfully Rooted
Effective Date: May 12, 2026
Thank you for shopping with Faithfully Rooted. We are committed to delivering your order as quickly and carefully as possible.
For shipping questions or support, please contact:
📧 support@faithfully-rooted.com
1. Order Processing Time
Many of our physical products are made using a print-on-demand production process. This means items are created specifically for your order after purchase.
Because of this, orders may require additional processing time before shipment.
Typical processing times are:
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Physical Products: 3–10 business days
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Print-on-Demand Apparel & Accessories: 5–12 business days
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Digital Downloads: Delivered immediately or shortly after purchase via email or download link
Processing times may vary during:
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Holidays
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Product launches
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Sales events
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High order volume periods
Orders are processed Monday through Friday, excluding major holidays.
2. Shipping Time Estimates
Once your order has shipped, estimated delivery times may vary depending on your location and shipping carrier.
Estimated delivery windows:
United States
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Standard Shipping: 3–7 business days after shipment
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Expedited Shipping: Varies based on selected service
International Shipping
International delivery times vary by destination and customs processing.
Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
3. Separate Shipments
Because some products may be fulfilled by different print or production partners, your order may arrive in multiple packages and at different times.
You may receive separate tracking numbers for different items within the same order.
4. Shipping Delays
While we work hard to meet estimated delivery times, Faithfully Rooted is not responsible for delays caused by:
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Shipping carriers
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Weather conditions
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Customs processing
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Supply chain disruptions
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Incorrect shipping information
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High seasonal demand
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Postal service interruptions
Shipping estimates are not guaranteed delivery dates.
5. Order Tracking
Once your order ships, tracking information will be sent to the email address provided at checkout when available.
Please allow time for tracking updates to appear in the carrier system.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided:
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Delivery delays may occur
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Additional shipping fees may apply
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Orders returned to sender may require reshipment fees
Faithfully Rooted is not responsible for packages delivered to incorrectly entered addresses.
7. Lost, Stolen, or Missing Packages
Once a package has been transferred to the shipping carrier, delivery responsibility shifts to the carrier.
Faithfully Rooted is not liable for:
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Lost packages
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Stolen packages
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Delivery issues caused after carrier confirmation
If your tracking information shows delivered but you did not receive the package, please:
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Check with household members or neighbors
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Contact the shipping carrier directly
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Reach out to support@faithfully-rooted.com for assistance
We will do our best to help where possible.
8. Damaged Packages
If your order arrives damaged, please contact support@faithfully-rooted.com within 7 days of delivery.
Please include:
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Your order number
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Photos of the damaged item
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Photos of the packaging
We may offer a replacement, store credit, or refund depending on the situation.
9. International Orders
International customers are responsible for:
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Customs fees
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Import taxes
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VAT charges
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Additional country-specific delivery fees
Faithfully Rooted is not responsible for delays caused by customs clearance processes.
10. Digital Product Delivery
Digital products are delivered electronically and do not require shipping.
Customers are responsible for downloading and saving purchased files after delivery.
If you experience issues accessing your files, please contact:
📧 support@faithfully-rooted.com
11. Contact Information
For shipping-related questions or concerns, contact: